I have been using M1 blackberry service for sometime, it is good and I don’t have any significant complaints so far. As I have been curious as always, I wanted to try BlackBerry service on my Starhub line. I recount my experience with StarHub.
- Approx. 20.00: Called 1633 and requested activation of BlackBerry service. Was told it’ll take 1 hour
- Approx 20.15: received a call back, was told that it was Sunday and it’ll be activated within 24 hours or tomorrow.
- The following day 08.00: Called 1633 and asked when the activation will be done. Was told it’ll take 4 working days
Do you see a formula here? 1 hours -> 24 hours -> 96 hours. Given this exponential increase, I withdrew my request and spoke to a supervisor/duty-manager to highlight the service lapses. He promised that he can activate in 1 hour if I give him an opportunity to do so. I kindly declined the offer.
Was this a case of incompetent customer service officer where they are not well informed or simply a miscommunication between ‘departments’ within starhub. Regardless, I find it Starhub very hard to disappoint me in the past and they did this time.
Good work !
